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Organization-Wide Studies

Studying all services within a local government allows for a systemwide approach to be applied in analyzing service delivery and organizational effectiveness.

Analyzing Organizations as Holistic Entities

In an organization, each functional unit has impacts on other functional units. Organization-wide studies treat an organization as a holistic entity. An organization-wide study accomplishes several goals – it examines every service provided on an even basis; importantly, these studies examine the linkages among services and the impacts of one on the other.

Organizational Assessments

Organization-wide studies can take several forms, allowing for customization of problem-solving.

Comprehensive Assessments

A thorough assessment of each service and service area provides an organization with an in-depth study throughout and the connections among them.

Targeted Assessments

A targeted assessment provides an opportunity to focus efforts on high-priority or high-impact issues rather than everything equally.

Benchmarking Analysis

Use of industry and peer comparisons provides an opportunity to target efficient and/or effective approaches to delivering services.

Administrative & Support Services

The government functions having the greatest cross-service impacts are focused on administrative services – human resources, finance, information technology, etc.

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