Operational effectiveness depends on staffing. We use a proven, industry-standard methodology to comprehensively analyze workload data, filtered through a carefully developed understanding of your unique operating needs. We provide minimum staffing targets, an efficient shift schedule, and a supervisory structure to support the high level of service that first responders rely on.

Performance starts and ends with people. We adapt creative practices from around the country to recruit and retain staff, as well as industry professional association standards for training, professional development, and quality assurance. The result is a holistic strategy for ensuring that our clients have the staff they need and the capabilities they depend upon.

Every PSAP needs to remain competitive for talent. We carefully evaluate the roles within an organization, develop a framework of relevant compensation factors, and aggressively survey peers in the identified comparable market. With useful visuals and in-depth analysis of the findings, we give our clients essential visibility into the market.

Whether the focus is service improvement, cost savings, or mandated state requirements, dispatch consolidation is a national trend. We evaluate whether a regional approach makes sense, weighing each situation’s unique benefits and drawbacks in terms of service levels, cost, and risk.

We provide wide-ranging strategic direction to help emergency communications agencies prepare for what’s next. Our focus areas include the facilities and space needs resulting from population and workload growth, preparation for emerging technologies like the i3 NG911 standard and artificial intelligence, and the incorporation of additional resources such as mental health hotlines, 3-1-1 contact centres, and real time crime centres.

Expert advice should be actionable. We develop a phased implementation plan indicating the specific tasks and targets required to achieve an agency’s desired future state. This clarity is vital for organizations wondering how much it will cost, how long it will take, who should take the lead, and how best to manage change.